The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance
By Unknown Author.
Description
One of the most difficult problems for managers to address is substandard work, where performance is weak enough to warrant improvement but not so bad as to justify termination. Too often, managers react by developing "workarounds," such as shifting the workload to the high performers. After all, they don't have time to supply corrections in the face of every minor mistake or ineffective work habit, right? Wrong. As CEO Bruce Bodaken and bestselling author Robert Fritz demonstrate, it's precisely by facing reality early that managers can have the most impact. When they ...
ISBN(s)
0743288521, 9780743288521
